Case study

Mozaic App

A creative project can have many contributors and one payment. At Mozaic, I led product work to make the split understandable, from the agreement through the payout.

Senior Product Manager2024–2025
Team
— Cross-functional product, design, engineering, data, and operations team
Industry
— Fintech, Creator Economy
Website
— www.mozaic.io

Tools & technologies

Product StrategyRoadmappingUser ResearchA/B TestingProduct AnalyticsFigmaModel Context ProtocolLLM APIsPayments APIs

The Problem

Creators worked together. Paying everyone was still a manual job.

The approach

How the work took shape

Begin with the agreement

Percentage splits were only the starting point. Creators also needed to account for tiers, recoupment, currencies, and permissions. I worked with customers to understand which decisions they needed to make themselves and which calculations the platform could handle, then translated those distinctions into setup and tracking flows.

Decide what to build next

I owned the roadmap across creator and business experiences. Research, transaction behavior, and A/B tests helped the team choose between onboarding fixes, new capabilities, and foundational platform work. Conversion, engagement, and retention gave us a way to judge those choices after release.

Give AI a defined job

I partnered with engineering on fraud detection, payment recommendations, and reporting. I also architected an MCP framework for agents specializing in splits, payments, and insights. The payment system remained the source of truth; the agents had specific responsibilities around it.

The hard parts

The constraint

People needed to trust the split without learning the payment infrastructure behind it.

The decision

We made terms, collaborators, and payment status visible, revealing more detail when it was needed.

The constraint

AI assistance had to stay within a clear financial role.

The decision

I separated agent responsibilities and kept calculations and payment records authoritative.

Product Experience

Creator Wallet

Creator Wallet

Balances and recent money movements give creators a quick answer to where their money stands.

Split Anywhere

Split Anywhere

The extension brings split setup into the tools creators already use.

Project Economics

Project Economics

Project-level reporting keeps revenue and recoupment together so collaborators can follow the same numbers.

The outcome

What changed

The result

  • ✓Led the roadmap and feature delivery across creator and business payment experiences.
  • ✓Established research, analytics, and experimentation practices for the product team.
  • ✓Advanced AI-assisted reporting, fraud detection, and payment recommendations.
  • ✓Architected MCP coordination for agents working on splits, payments, and financial insights.

Looking back

A payment flow has to explain the agreement before asking people to trust the automation. That shaped the setup screens as much as the reporting.

Giving each agent a specific job made the AI work easier to discuss with engineering and easier to distinguish from the payment system itself.

Where I contributed

Product

  • Owned strategy, the roadmap, prioritization, and feature delivery.

Design

  • Worked with designers to make split setup and payment tracking easier to follow.

Engineering

  • Partnered on platform decisions and architected the MCP agent framework.